Set Call Transfer (Forwarding) Number
Configure where calls should be transferred when the AI receptionist needs to hand off a caller to a human.
2. Open Phone Settings
At the top of the page, click the Phone tab.
3. Enter Transfer Number
Scroll to the Transfer Number section and enter the phone number where calls should be forwarded.
This number can be:
- A front desk or main office line
- A call center or answering service
- A mobile phone for emergency coverage
Important: Avoid Loops
The transfer number cannot be the office number where calls are forwarded from. This creates an infinite loop where calls are forwarded back to us repeatedly.
4. Save Changes
Frequently Asked Questions
When will the AI transfer a call?
The AI transfers calls based on your configured Rules, such as:
- Caller requests to speak with a human
- Emergency situations (e.g. broken tooth, loose implant )
How can I change when the AI transfers a call?
Revise your Rules in the AI Receptionist settings.
Can I change the transfer number at any time?
Yes!